Vapor 13 Wheels

CARBON FIBER PRODUCT 3 YEAR WARRANTY

Vapor Wheels believes we offer the best Carbon Wheels available. We are offering a limited 3-year warranty on all carbon wheel sets sold after January 1, 2021.

The limited 3-year warranty applies to all Vapor Wheels branded complete carbon wheel sets. Under the limited warranty, Vapor Wheels certifies all wheels to be free from defects in materials and workmanship* and applies to the original owner.**

Vapor Wheels warrants to the original owner that this new wheel shall be free of defective materials and workmanship for a period of three years from the date of the original purchase (proof of purchase required) provided the wheel is operated under normal conditions and use. During this warranty period, Vapor Wheels shall repair or replace, at its sole option, all parts that are found by Vapor Wheels to be defective and subject to this Limited Warranty with this exception: Vapor Wheels will offer replacement parts on any wheels no longer in production / obsolete that otherwise fall within the time constraints of this warranty.

Vapor Wheels carbon wheel systems are engineered to be used every day and are designed and tested to ensure the strength of the wheels far exceed the loads incurred during their intended use. You can rest assured that if you are on an Vapor Wheels Carbon wheelset, we have you covered.

*The warranty applies to all original owners who purchase their wheels from a Vapor Wheels Authorized Dealer or directly from Vapor Wheels; wheels purchased through third-party sites are excluded from the warranty.

**Keep in mind that wheels (as with most moving parts) require periodic maintenance and service. Bearings are considered a wear item and if properly serviced, should last several years, but are not covered under the limited warranty. Neither are defects, malfunctions or failures that result from the abuse, neglect, shocks or crashes, improper maintenance, alteration, modification, accident, or misuse (including without limitation, basketball, quad rugby, tennis or any similar sporting activities). Any wheel that has been altered, improperly maintained or installed, or modified from its original build will not be eligible for this warranty.

Normal & expected wear and tear issues will also not be accepted. Wear and tear is defined as damage that naturally and inevitably occurs as a result of normal wear or aging. Contact Vapor Wheels for details.

We believe in our product and will try to give Vapor Wheels customers the benefit of the doubt in any case where the cause of failure is undetermined.

ALLOY PRODUCT WARRANTY

Vapor offers a two-year warranty against defects in materials or workmanship on all Vapor Wheels products. Vapor Wheels will repair or replace, at our discretion, any affected components or assemblies. The warranty will apply to stems, hub shells, axles, spokes, and rims.

The intended application of Vapor Wheels products are non-motorized, single user wheelchairs. Vapor Wheels will not be able to provide warranty support or assume liability for hubs or wheels that are utilized outside of their intended purpose. This warranty covers materials and workmanship but does not cover normal wear and tear, such as bearing wear, or damage due to lack of proper service intervals.

Spokes will be warranted against defects, but not extreme use accidents, mechanical failure, or foreign object intrusion.

Aluminum rims are covered under the two-year warranty but are not warrantied for impact or crash damage. Use of non-authorized aftermarket adaptors and/or modification of axles, hubs, spokes or any other component may result in a voided warranty. Modification of rim finish or graphics by use of stripping solvents or chemicals will void rim warranty.

Normal & expected wear and tear issues will not be accepted. Wear and tear is defined as damage that naturally and inevitably occurs as a result of normal wear or aging. Contact Vapor Wheels for details.

We believe in our product and will try to give Vapor Wheels customers the benefit of the doubt in any case where the cause of failure is undetermined.

Return Procedure

To obtain a return authorization (RA) number, please be ready to supply the following information to our service department:

• Copy of original receipt (if wanting work covered under warranty)
• Name, phone number, email
• Return shipping address
• Product name and problem with wheel

Warranty Exclusions

This warranty does not extend to those items which may require replacement due to normal wear and tear:

• Motor brushes
• Abuse, misuse, accident, or negligence
• Battery fluid spillage or leakage
• Tires and tubes
• Improper operation, maintenance, or storage
• Commercial use, or use other than normal